Returns & Exchanges
At Jacksons of Old Arley, we want you to be completely satisfied with your purchase. If your new fashion items aren't quite right, you can return them to us within 28 days of receipt for a full refund or exchange.
Check Eligibility
Ensure your items are in their original condition, unworn, and with all Jacksons of Old Arley tags still attached to qualify for a return.
Complete the Form
Fill out the returns form included in your original parcel, indicating whether you would prefer a refund or an exchange for a different size or color.
Package and Post
Securely package your items and send them back to our boutique via your preferred tracked courier service to ensure safe arrival.
Refund Processing
Once our team inspects your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing